Zigass Interactive Chat - Instant and Convenient Assistance Directly from Any Zigass Page

To get IMMEDIATE ASSISTANCE and quick answers to simple or urgent questions, the Zigass Interactive Chat is an EXCELLENT and CONVENIENT option. Integrated in the bottom right corner of EVERY Zigass PAGE, the Interactive Chat offers you INSTANTANEOUS access to Zigass representatives or community members who can provide support and guidance in real-time.

When is Interactive Chat the Most Suitable Option?

• Quick and Simple Questions: Interactive chat is ideal for asking short and to-the-point questions for which you need a quick and concise answer. For example, questions about website navigation, platform functionalities, locating certain information, etc.
• IMMEDIATE Technical Assistance: If you encounter minor technical issues or errors while using the Zigass platform, Interactive Chat is a fast way to request technical assistance and to receive step-by-step guidance to resolve the problem.
• Routing to Relevant Resources: Zigass representatives in the Interactive Chat can quickly direct you to the RELEVANT PAGES on the platform, USEFUL DOCUMENTATION, or other INFORMATIVE RESOURCES that can answer your questions in more detail.
• Quick Clarifications and Contextual Explanations: Chat is useful to obtain quick clarifications about the INFORMATION on the page you are on or about the CONTEXT of a certain topic.
• Real-Time Assistance While Navigating the Platform: You can use the Interactive Chat while you navigate the platform, without needing to leave the current page, making assistance available and CONTEXTUALLY relevant.

Step-by-Step Guide to Using Zigass Interactive Chat:

1. Access Any Zigass Page and Locate the Chat Icon: Navigate to any page on the Zigass PLATFORM. LOCATE the Interactive Chat icon, usually located in the BOTTOM RIGHT corner of the page. This may be represented by a dialogue bubble, a chat icon, or the text “Chat with us”.
2. Click on the Chat Icon to Open the Chat Window: A chat window will open in the corner of the page where you can initiate a new conversation.
3. Enter Your Question in the Message Field: In the chat window, enter YOUR QUESTION in the message field located at the bottom. Formulate your question AS CLEAR and CONCISE as possible.
4. Send the Message and Wait for a Response: PRESS the “Enter” key or click on the “Send” button to send your message. WAIT for a RESPONSE from a Zigass representative or from a community member. The response time may vary depending on the volume of requests and the availability of operators, but responses are usually QUICK, especially during business hours.
5. Interact in Real-Time with the Zigass Representative: Once you receive a response, you can INTERACT IN REAL-TIME with the Zigass representative through the chat window. Ask additional questions, offer clarifications, or request additional details to obtain the assistance you need.
6. Close the Chat Window at the End of the Conversation: Once you have obtained the answer or assistance you needed, you can CLOSE the chat window by CLICKING on the “Close”, “X” button or a similar term in the corner of the chat window. Your conversation will be ARCHIVED in the CHAT HISTORY, allowing you to CONSULT IT LATER, if necessary.

Useful Tips for Efficiently Using Zigass Interactive Chat:

• Be Prepared with Your Question Before Opening the Chat: To efficiently use your time and the time of Zigass representatives, CLEARLY FORMULATE YOUR QUESTION before opening the chat window. This will allow for faster and more efficient communication.
• Be Concise and To-the-Point in Your Messages: In chat, SHORT and TO-THE-POINT MESSAGES are PREFERABLE. Avoid long messages and digressions. Clearly formulate the essence of your question in the first lines.
• Respond Promptly to Requests for Additional Information from the Zigass Representative: The Zigass representative may need additional information to fully understand your question. RESPOND PROMPTLY to these requests to speed up the assistance process.
• Use Respectful and Professional Language: Maintain a RESPECTFUL and PROFESSIONAL TONE in chat communication. Even if chat is an informal form of communication, maintaining appropriate language contributes to a positive and efficient interaction.
• Keep Conversations Short and Focused on the Topic: Interactive chat is designed for QUICK ASSISTANCE. For complex questions or detailed requests, it is recommended to use the User Control Panel (Zigass CRM), which offers a more robust ticketing system for managing complex requests.

In conclusion, Zigass Interactive Chat is the IDEAL tool to obtain INSTANTANEOUS and CONVENIENT ASSISTANCE directly from any Zigass page. By using Interactive Chat, you benefit from a FAST, EFFICIENT, and EASILY ACCESSIBLE way to get in touch with Zigass, receiving real-time support and contextual guidance to successfully navigate the Zigass ecosystem.