Refund Policy & Warranty
Your Satisfaction is Our Priority
At Zigass, we strive to provide you with a seamless and satisfying shopping experience. However, we understand that issues may arise. Here's what you need to know about our refund policy and warranty:
Product Quality Issues
If you receive a product that doesn't meet your expectations or is of poor quality, please contact our customer support team immediately. We'll work with you to resolve the issue, which may involve:
Replacement: We'll send you a replacement product at no additional cost.
Refund: We'll process a full refund to your original payment method.
I've received a poor quality product. What should I do?
Order Discrepancies
If your package arrives incomplete or you receive the wrong product, please contact our customer support team promptly. We'll investigate the issue and take the necessary steps to correct it. This may involve:
Resending Missing Items: We'll send you the missing items at no additional cost.
Correcting theOrder: We'll send you the correct product and arrange for the return of the incorrect item.
Issuing aRefund: We'll process a full refund to your original payment method.
My package arrived incomplete, or I received the wrong product.
Returning an Item
To return an item, please follow these steps:
Contact Customer Support: Reach out to our customer support team to initiate the return process.
Packaging: Carefully package the item in its original condition, including all accessories and packaging materials.
Shipping: Ship the item to the designated return address provided by our customer support team.
Tracking: Keep track of your return shipment and retain the shipping confirmation.
Once we receive your returned item, we'll inspect it and process your refund or replacement as applicable.
Refund Processing
Refunds are typically processed within 14 business days of receiving your returned item. The refund will be credited to your original payment method.
Chargebacks & Claims
Please avoid initiating chargebacks or claims with your payment provider. If you have any issues, we encourage you to contact our customer support team first. We'll work diligently to resolve any problems and provide a satisfactory solution.
EU Consumer Protection
For customers within the European Union, please note that you have additional rights under EU consumer protection laws. You can contact your national consumer protection and market surveillance authority for further information and assistance. View more details here.
Didn't find what you were looking for?
If you've encountered any issues with your order, please don't hesitate to contact us. Our support team is here to assist you with any questions or concerns related to returns, warranties, or other order-related matters.
