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My package arrived incomplete, or I received the wrong product.

My package arrived incomplete, or I received the wrong product.

Once in a while, sellers may mistakenly pack a different item, of a wrong colour or size. If this happened to you, then please contact Zigass support. We will surely find a solution!

How do I contact Zigass support?

On the website: Scroll down to the end of this article and click on There is no answer to my question, or simply email us at support@zigass.com.

On Android:

  1. Go to Profile by tapping the icon in the bottom right corner.
  2. Select Support team chat.

On iOS:

  1. Go to Profile by tapping the icon in the bottom right corner.
  2. Select Support team chat.

Do not forget to include the order number, highlight the issue and attach photos of the received items and postal packaging/labels.

N.B. Quality claims can only be accepted within 30 days after the receipt of the product. Our support agents may ask you to provide additional info such as photographs and/or videos, as well as specify the photo/video requirements. In some cases, you may be asked to destroy the item or give it to the charity of your choice, both with video/photo confirmation. Please do not throw away the item until the issue is resolved.

Can my refund request be denied?

It can be if:

• More than 30 days have passed since the product delivery
• You made a mistake and picked an incorrect colour or size when placing an order
• Photo/video proof is inconclusive or of poor quality
• Images provided as evidence are modified, retouched or otherwise falsified

When will I get my money back?

The money will be returned to the original source of payment within 14 days after the order changes its status to Refunded.

Unleash the Power of Zigass: Unbeatable Deals, Variety, and Savings Await!



Zigass is officially a part of WinSberg LLC. As a unique in the around the world project, Zigass brings you an unparalleled online shopping experience like no other. With our powerful platform and innovative features, we are here to revolutionize the way you shop.

At Zigass, we believe in offering unbeatable deals and a wide range of products that cater to your needs. From around-the-world vendors, we bring you an endless selection of quality products at affordable rates. Plus, with our eCommerce Guarantee, your payment is securely held in our system and only released to the seller once you have received your purchase in good condition.

But that's not all. We are committed to providing you with a seamless and enjoyable shopping experience. Our platform offers free shipping, flat-rate shipping, and carrier-wise shipping options, ensuring that your products reach you conveniently and at the best possible rates.

Also, as part of WinSberg LLC, Zigass is proud to offer you official online stores for some of the biggest global brands. Nestle, Unilever, Mydin, Tefal, Calvin Klein, and more are all right here on our platform, offering you authentic products at superb prices.

With Zigass, you can expect variety, savings, and exciting promotions. From our daily Flash Sale to our special campaigns like Top Holidays and Super Brand Day, there's always something to look forward to. We also have category-specific sales like the Baby Fair and Black Friday, ensuring that you can find the best deals on the products you love.

Get ready to unleash the power of Zigass! Join us on this unique Marketplace project by WinSberg LLC and experience a whole new level of online shopping. Come aboard and start browsing now!


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