EU Consumer Protection – Your Rights as a Valued Customer in the European Union

At Zigass, we are fully committed to upholding the robust consumer protection standards established within the European Union. We recognize and respect the rights afforded to you under EU law, designed to ensure fair and transparent trading practices and a high level of consumer protection. This section is dedicated to informing our valued customers within the EU about some of their key rights and how to access official support if needed.

Key Consumer Rights Under EU Law – Empowering Your Shopping Experience:

As a consumer in the European Union, you benefit from a comprehensive framework of rights that protect you when shopping online. Some of the most relevant rights for online purchases include:

• Right to Withdrawal (Cooling-off Period): You have the right to withdraw from your purchase contract within 14 days without needing to provide a justification and without penalty, from the day you receive your goods. This "cooling-off period" allows you to examine the products and decide if they meet your expectations. There are limited exceptions to this right, which are typically clearly outlined at the point of purchase if applicable (e.g., for certain personalized or perishable goods).

• Right to Conformity of Goods (Legal Guarantee): You are legally entitled to goods that are in conformity with the contract of sale. This means products must:

  • Match the description, type, quantity and quality stipulated in the contract.
  • Be fit for the specific purpose you made them known to the seller and accepted by the seller.
  • Be fit for the purposes for which goods of the same type would normally be used.
  • Possess the qualities of goods of the same type and which the consumer can reasonably expect.
  • Be supplied with accessories and instructions as expected.
  • Correspond to the sample or model the seller made available to the consumer.
  • Be supplied in the quantity and quality and possess the durability, functionality, compatibility and security normal for goods of the same type. If goods are not in conformity with the contract, you are entitled to remedies, including repair or replacement, or, where those are not possible, a price reduction or contract termination (refund). This legal guarantee typically lasts for two years from the date of delivery of the goods.

• Right to Clear and Transparent Information: You have the right to receive clear, correct, and comprehensible information before making a purchase, including:

  • The main characteristics of the product or service.
  • The total price, including all taxes and charges.
  • Delivery costs, if applicable.
  • The seller's identity and contact details.
  • Arrangements for payment, delivery, performance.
  • Conditions for withdrawal (cooling-off period), where applicable.
  • Information on guarantees and after-sales services.
  • The duration of the contract, where applicable, and conditions for terminating it.

National Consumer Protection and Market Surveillance Authorities – Your Point of Contact for Support and Assistance:

While Zigass is committed to resolving any issues directly, you also have the right to seek assistance from official consumer protection bodies within your EU member state. These authorities are responsible for ensuring businesses comply with consumer protection laws and can provide you with guidance, mediation, and further recourse if needed.

• Contact Details for all EU Market Surveillance Authorities: To find the contact details for the national consumer protection and market surveillance authority in your country within the European Union, please click on the following link provided by the European Commission: Click Here to Access the Contact Details for EU Market Surveillance Authorities.

• When to Contact Your National Authority: You may consider contacting your national consumer protection authority if:

  • You have a serious unresolved dispute with Zigass that cannot be resolved through our Customer Support channels and escalation process.
  • You believe Zigass is not complying with EU consumer protection law.
  • You require independent advice and guidance on your consumer rights in relation to a purchase from Zigass.
  • You wish to file a formal complaint against Zigass regarding a breach of consumer rights (after attempting to resolve the issue directly with us first).

We believe in open communication and are dedicated to resolving any concerns directly with our customers. However, we also want you to be fully aware of your rights and the resources available to you as a consumer in the European Union. We encourage you to reach out to our Customer Support Team first, and we are confident that we can work together to find a satisfactory resolution. This section is provided for informational purposes to empower you with knowledge of your rights as an EU consumer.